To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What do I do if I am experiencing low pressure?

Check the surrounding area for possible leaks. Check your in house pressure reducing valve.  Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the discoloration.

What chemicals does our water system add to the water?

The Keremeos Irrigation District does not add any chemicals to the water.

My water tastes, looks, and smells funny. Is it safe to drink?

The water for the community of Keremeos all comes from wells. Between periods of flushing, especially in the heat of the summer, a dead end line may have a build up of matter that may cause a slight odour.  Please contact the District office if you notice an unusual smell to the water.  If your hot water tank needs cleaned out, this may also cause an odour.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

What is the due date for my annual water bill?

The due date is usually the middle of May of each year.

A 10% penalty will be added on after the due date, and an additional 10% penalty will be added on if unpaid by October 31st.